Once you’re signed in to the connected device, you can turn off two-step verification for your account and sign in on any other computer or device. Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac), and then click the globe icon to open. If you have a computer that automatically signs you in to your Dropbox account, then you don’t need two-step verification to sign in. You should receive a notification on all connected devices. If you have multiple devices linked to your Dropbox account, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Send me a notification. Then, find that phone or contact the person that has it, and follow the prompts from there. If you did, or you think you might have, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Text my backup phone. When you set up your Dropbox account, you may have added a backup phone number that can receive texts. If you still have your backup code, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Enter the emergency backup code and type in your code. If you did, you were told to save it for your records. You may have set an emergency backup code when you set up your Dropbox account. Try the following methods before contacting Dropbox support. If you lost your phone or got a new phone number and no longer have access to your old phone number, there are several alternative ways to receive a two-step verification code. They will be able to reset your two-step verification settings. Reach out to your admin to learn about the status of your account and what policies and procedures are in place for your team.Note: If you’re on a Dropbox Business team and are having issues signing in with two-step verification, contact your team’s admin for assistance. If you left your organization, your admin may have disabled access to your account. Have you been removed from the Dropbox team account? If you need access to your account, you'll need to contact your admin.Ĭan't sign in to view your admins? Try contacting your organization's help desk, IT department, or management team for further help.ĥ. You'll also receive an email notifying you about your account’s suspension. If this is the case, you'll see an error message when you attempt to sign in or create a new account. If you're a non-admin Dropbox team member, your admin can suspend your account. If your team admin has set a new password requirement, you'll need to reset your password the next time you sign in. Password control allows Dropbox team admins to set password requirements or reset passwords for your team. Click the gear icon next to the team member's name.ģ.Sign in to with your admin credentials.If you'd like help resetting your password, your admin can follow these steps: If your admin has turned on single sign-on (SSO) and you forgot your work password, use the "forgot password" link on your organization's sign-in page or contact your admin. Also make sure that the email address for your Dropbox account matches the one you use for your organization's sign-in page. If so, enter your email address and leave the password field blank on Dropbox's sign-in pages, and learn more about what you need to do to access Dropbox on the web, computers, and mobile devices. Contact your admin to find out whether this feature has been turned on. Single sign-on (SSO) lets you access Dropbox in the same way you access other applications at work-by using your organization's sign-in page. Has your admin turned on single sign-on (SSO)? If you're a member of a Dropbox team account and you're having trouble signing in, here are some things to check:ġ. I'm on a Dropbox team account user and can’t sign in If you're still unable to access your account, contact Dropbox Support. Learn what to do if you received an email with a one-time security code. If we detect suspicious sign-in attempts on your account, we’ll email you a one time security code. Learn more about resetting your password. If you forgot your password, you can reset it.
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